Email support
Email support@ailane.app from your AiLane account email address.
AiLane
Need help?
Contact AiLane for account, connection, subscription or payment questions.
Telegram community
Join the AiLane Telegram community for announcements and to chat with other users. Use email support for account, payment or private questions, and never share account details in the group.
Helpful information to include
- Your AiLane account email
- A diagnostics report (in the AiLane app: Settings → Support → Export diagnostics)
- The step where you are stuck or the error message
- A screenshot without private information, if relevant
Do not send
Do not email passwords, one-time verification codes, full payment-card details, VPN credentials or other sensitive information.
Subscriptions, cancellation and refunds
Manage your subscription and cancel renewal from the account page. See the Refund & Cancellation Policy for refund conditions and request instructions.