AiLane
Effective 28 September 2026. This policy applies to the AiLane free trial and to monthly and annual VPN plans.
Eligible new accounts may claim one 7-day / 2 GB free trial with no credit card required, so the trial does not create an automatic charge. A trial automatically prepared by the AiLane app starts when you first use the VPN. Trials claimed through the website or an older app version start when claimed. The trial ends 7 days after it starts or when 2 GB is used, whichever happens first.
You can cancel renewal at any time from your AiLane account page or the Stripe Customer Portal. There is no cancellation fee, and if you cancel before the next renewal charge is processed, you will not be charged for the next billing cycle. Unless otherwise stated, service continues until the end of the current paid period.
The first paid purchase of a monthly or annual plan may receive a full voluntary refund only when all of these conditions are met: the request is made within 7 calendar days of purchase, aggregate VPN tunnel transfer since that purchase is no more than 5 GB (5,000,000,000 bytes), and the account has not previously received a refund. An approved full refund ends paid entitlement for the refunded period.
A verified duplicate or incorrect charge is eligible for a full refund and is not subject to the first-purchase, 7-day, or usage limits above. Contact support promptly after discovering a charge issue.
A verified outage of AiLane-operated service lasting at least 24 consecutive hours may qualify for a prorated refund based on the confirmed impact. Third-party provider outages, account restrictions, unsupported locations, local carrier blocks, device incompatibility, and ordinary direct traffic are not covered by this technical-failure refund rule.
If you believe a charge was unauthorized, duplicated, or incorrect, contact support@ailane.app promptly from your account email so we can investigate the related payment and subscription records. Contacting AiLane does not limit dispute rights available to you under applicable law, payment-network rules, or your card issuer's rules.
Where applicable law requires a refund or another consumer remedy, those statutory rights are not limited by the voluntary refund rules above.
For any refund request, including a voluntary first-purchase refund, email support@ailane.app from your account email and include the account email, charge date, and a short reason. A voluntary first-purchase refund must be requested within 7 calendar days of the relevant purchase. Do not send full card numbers, card security codes, passwords, or verification codes.
AiLane aims to review refund and billing-dispute requests within 5 business days after receiving enough information to assess the request. If more information is needed, we will contact you through your account email.
Approved refunds are returned to the original payment method. AiLane will submit an approved refund to Stripe promptly after approval. Final posting time is controlled by Stripe, the card issuer, or the payment provider and may take additional time.
